Terminal and ticketing kiosk software for smaller transport operators in western Kenya, scoped to a budget that exists. At the busiest locations the platform prioritises alerts and applies updates outside peak hours. That is exactly what we work on: budget for a small terminal project.
The event arrives from monitoring or from the client service desk.
The module at fault is identified and remote recovery is attempted.
If hardware is needed, the diagnosis travels with the alert to the field team.
The event, its cause and the recovery time are recorded on the dashboard.
Illustrative images of a typical recovery.
| Alert type | Response | Cover |
|---|---|---|
| Critical: terminal not operating | 4 working hours | Monday to Sunday |
| High: functional fault, no full outage | 1 working day | Monday to Saturday |
| Scheduled: updates and improvements | Agreed window | Outside peak hours |
Response times are set by contract and vary with the location of the machine.
Real reviews from Kisumu clients.
"Twelve kiosks and a real quote instead of an enterprise number with two zeros added."
"First release was live in seven weeks. We added the extras later, once we knew which ones we wanted."
"Having the source code and the build instructions was the part our board cared about most."
Serving Kisumu with quality materials and certified professionals.
Selection, confirmation and printing, done simply.
Agreed screens, agreed price, agreed date.
Code, build instructions and documentation, yours.
Half a day for the people who run it daily.
A few hours a month, priced accordingly.
Contact us today and receive fast, professional service.
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